Patient Information

What to Expect at a Veterinary Appointment

Understanding what to expect during your first appointment will help make the process more pleasant for both you and your pet. 

Our Pet Care Philosophy

We proudly serve pet owners in San Jose. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventive care, client education, and providing comprehensive preventive and emergency care to pets in San Jose.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that provides results in minutes.

• Will I be provided with an estimate of costs?

  Prior to treating your pet, we will provide a good-faith cost estimate for our services. That said, unforeseen circumstances may arise that can impact your final bill. 

  We commit to always discussing our written estimate with all clients before they leave our facility. A deposit based on our estimate is required prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes! Due to the current overwhelming demand for veterinary services in Bakersfield we are only able to see patients by appointment.

  Please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  If your pet requires urgent medical attention please contact the clinic detailed on our emergency vet page.

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We treat cats and dogs at our veterinary hospital.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs at our hospital.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, an upfront deposit is required, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some valuable resources to help you keep your pet healthy.